Login

The way you log in is changing

As of April 2021, you’ll no longer be able to log in with a password. Instead, you’re able to log in more securely with email or SMS verification.

Just enter the email address or phone number associated with your policy to access your member account. (If you’re logging in with your phone number, you’ll need your customer number handy too.)

Click here to try it out

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Customer number

What is my customer number?

If you're the primary policyholder your customer number can be found on the front of your membership card.

Partner and Dependant customer numbers can be located by the policyholder on the Personal Details page within Online Services, or call us on 13 11 55.

Password