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Customer Number

What is my customer number?

What is my customer number? If you're the primary policyholder your customer number can be found on the front of your membership card. Partner and dependant customer numbers can be found by the primary policyholder on the Personal Details page within Online Services. You can also call us on 13 16 42 to confirm your customer number.

A nib membership card
Online Services personal details page

Passwords

How do I reset my password?

If you forget your password, click on the ‘Forgotten password’ link on the login page and enter your customer number. You will receive an email with instructions on how to reset your password.

What you'll need to reset your password

and

Know which email address is linked to your Online Services

Your customer number

Your postcode details

Your postcode, surname and date of birth that matches the details you've given us

Create your new password

What does my password need to include?

Your password for Online Services must be a minimum of eight characters.

Why didn't I get an email to reset my password?

An email to reset your password will only be sent if the email address you have used is linked to your Online Services account.

Why am I locked out of my account?

If you have entered the incorrect password four times, your account will be temporarily locked for five minutes. After the five minutes have passed you can try logging in again.

If you forget your password, use the password reset to create a new password and unlock your account. You can reset your password whilst your account is locked.

Security

We are committed to protecting the privacy and security of our members information by:

  • Regularly reviewing the security measures we have in place for Online Services.

  • Actively monitoring Online Services accounts for any suspicious activity.

Registration

How do I register for Online Services?

To register for Online Services complete the following steps:

1. Go to the login page

2. Once the login page appears, select Register now

3. Enter your customer number and select 'Register'

After this, you will be asked to enter your personal details such as surname, date of birth, postcode and to create a password. If your personal details do not match the information we have listed with your policy you will get an alert to try again. If you have trouble registering, please contact us.

Registration and correct address details

When you register for Online Services, it’s a good opportunity to check your personal details and address are correct and up-to-date. To check what address you have listed with us, call us or check any letters or emails that we’ve sent you.

If you are the partner or dependant of the primary policyholder and are registering your Online Services account, make sure you use your own customer number. Partner and dependant customer numbers can be found by the primary policyholder on the Personal Details page within Online Services. You can also call us on 13 16 42 to confirm your customer number.

Device Support

We support the latest iOS and Android software

If you're having trouble logging in or registering via the nib App, please make sure you have downloaded the latest version.

Browser and system settings

Your web browser or system settings could be impacting your ability to login.

If you are having issues logging in, try the following:

  • Use a different browser (for example, Chrome, Firefox or Microsoft Edge)

  • Make sure you're using the latest version of your browser

  • Check that Javascript is enabled

  • Check your browser has cookies turned on